TERMS AND CONDITIONS
Date of Last Revision: July , 2022
AG GOLF SIMULATOR SUBSCRIPTION PURCHASE AGREEMENT
This Golf Simulator Subscription Purchase Agreement (“Agreement”) is entered into by and between aG® Global Inc., a Delaware Corporation, with an address of at 5105 Carillon Pt., Kirkland, WA 98033-7308 (“aG”) _________________, an _________________ company, with an address at _________________ (“Customer”) (collectively “the Parties”). This Agreement is effective as of the date fully executed.
Whereas, aG is the owner, developer and/or licensee, and manufacturer of proprietary indoor golf simulators, launch monitors and related software and components; and
Whereas Customer desires to purchase Golf Simulator from aG under certain terms and conditions as described in this Agreement,
NOW, THEREFORE, for consideration paid and received, and in consideration of the mutual agreements and promises set forth herein, the Parties agree as follows:
The undersigned do hereby covenant, contract and agree as follows:
1. PURCHASE OF GOLF SIMULATOR SUBSCRIPTION
(a) Golf Simulator Subscription components, hardware and software purchased by the Customer are detailed on the Customer Order Form.
(b) Pursuant to Customer’s acceptance of the Order Form, aG hereby sells, conveys, and transfers to Customer all rights, title and interest in and to an aG golf simulator and associated software and components (the “Golf Simulator”), as described in the Order Form after payment in full of the Purchase Price stated in the Order Form.
(c) Payment. The customer agrees to pay to aG the subscription price for the term length for the Golf Simulator Subscription selected by Customer as stated in the Order Form, upon acceptance of the Golf Simulator, as provided in Section 3, below. Payment terms are agreed upon on the order form, if not clearly stated, standard payment terms are paid monthly through the length of the term. Payments shall be made in U.S. dollars and in cash or other immediately available funds payable to aG. The foregoing purchase price includes installation; provided, however, that if Customer schedules delivery of the Golf Simulator and the installation site is not complete or otherwise properly prepared for such installation, Customer shall pay aG for additional time and materials costs incurred by aG to schedule any subsequent installation, within ten (10) days after receipt of an invoice for such time and materials. Payments shall not be considered paid until received by aG.
2. PURCHASE MONEY SECURITY INTEREST
Customer grants aG a first-priority security interest in the Golf Simulator Subscription Purchase and all related products and proceeds, including insurance proceeds. This provision shall constitute a security agreement under the Uniform Commercial Code of the State of Washington (the “Code”), and aG shall be entitled to all rights and protections of a secured party under the Code. Customer authorizes aG to file such UCC-1 Financing Statements as may be necessary or appropriate to perfect aG’s security interest in the Golf Simulator. aG agrees to terminate any such UCC-1 filings at the point in time Customer has paid the purchase entire of Golf Simulator Susbcription in full which entitles the customer to obtain ownership of the Golf Simulator.
3. INSTALLATION AND ACCEPTANCE
(a) Preparation for Delivery. Appropriate permitted housing for the Golf Simulator must be provided at the time of installation. The customer agrees to review and to comply with the Customer Pre-Installation Construction Requirements attached hereto as Schedule 1, and the Customer Pre-Installation Site Preparation Requirements attached hereto as Schedule 2. Once all requirements are fulfilled, unless otherwise agreed by aG, Customer shall contact aG to arrange for delivery and installation.
(b) Installation. Installation of Golf Simulator by aG shall commence as soon as practical after delivery, provided all requirements of Schedules 1 and 2 are met.
(c) Acceptance. Customer must inspect and report any damage or accept Golf Simulator in writing to AG, within 24 hours following calibration of the Golf Simulator. Customer affirms that they will acknowledge acceptance of the Golf Simulator by signing and returning the signature page for Schedule 3. Prior to acceptance, should Customer report any defects or damage to aG, aG shall have ten (10) business days to remedy such defect or damage, unless Customer consents to additional time. If aG is unable to repair any reported defects or damage in the 10-business daytime period, AG shall replace the Golf Simulator. Customer shall be deemed to have unconditionally accepted the Golf Simulator after calibration of the Golf Simulator, unless Customer gives aG written notice of any defect or damage to the Golf Simulator as set forth in this Section 3. The foregoing process shall repeat until such time as the Customer has accepted the Golf Simulator in writing following calibration or has been deemed to have done so.
4. CUSTOMER OBLIGATIONS
(a) Customer agrees to review and be bound by all terms of service and terms and conditions of using the aG Golf Simulator and aG software.
(b) Customer agrees to retain all aG’s intellectual property markings, including trademarks, issued patents or “patent pending,” and all copyrights on displays of aG-owned software and all promotional material. aG reserves the right, upon reasonable notice and at its sole cost and expense, to specify different and/or additional markings to be placed on Golf Simulator, which aG shall provide. Golf Simulator shall not be labeled with any other markings.
(c) Customer agrees that the Golf Simulator and all its respective component parts and software constitute a single product which may not be dismantled unless consulted with aG for any defects and/or replacements, nor any part or software resold to a third party. Customer may not disassemble, decompile or otherwise attempt to derive the source code, techniques, processes, algorithms, know-how or other information from the binary code portions of the aG software or firmware, or reverse engineer the Golf Simulator, in any manner whatsoever without aG’s prior written consent and shall not permit or induce the foregoing. Violation of this provision shall constitute a material breach of this Agreement.
(d) Non aG Approved Third Party Components and Software. The Customer agrees that any integration or addition of components, hardware and software to the single product of the Golf Simulator that is not approved or tested by aG will not be subject to any Technical Support (Section 8 and Schedule 5) and will waive the Golf Simulator Limited Warranty (Section 7 and Schedule 4) of this Agreement. Prior to adding equipment or software to your Golf Simulator product, please contact email@example.com to avoid the possibility of the warranty being voided.
Except as expressly permitted herein, Customer shall refrain from using or disclosing to any third party and shall cause its employees and agents to refrain from using or disclosing to any third party any confidential or proprietary information of aG without consent and proper protections, including a non-disclosure, non-compete, non-workaround agreement as appropriate. For purposes of this Agreement, aG’s intellectual property and all other information (including without limitation, reports, documents, notes, drawings and oral communications) disclosed or obtained by Customer, or any agent or employee of Customer in connection with its performance of this Agreement shall be deemed confidential or proprietary information of aG, except: (i) information which has passed into or may hereafter pass into the public domain, other than by reason of acts or omissions of Customer or its employees or agents, (ii) information obtained by Customer from a third party entitled to disclose such information, and (iii) information developed by Customer independently of aG, as evidenced by written documentation.
6. GOLF SIMULATOR SUBSCRIPTION
Upon purchase of the Golf Simulator, Customer agrees to subscribe to an annual Golf Simulator Subscription agreement which will be specified on the Order Form, providing access to aG support, the aG internet website, mobile applications, golf courses, games, and ranges at the level selected by Customer and memorialized in the Order Form as well as components and harward that power the entire golf simulator specified on the Order Form. By agreement to these Terms and Conditions, the Customer agrees to the Golf Simulator Subscription Agreement and License (the “Golf Simulator Subscription Agreement”). If the Golf Simulator Subscription Agreement is terminated prior to the renewal of the term and the Golf Simulator Subscription Agreement is not paid in full as specified in the Order Form, the customer will return all hardware, software and components at aG’s expense to aG .
(i) determine what Customer Information we have about you, if any;
(ii) change/correct any Customer Information we have about you The Customer represents and warrants that all Customer Information provided to aG will be true and accurate. aG shall not be liable for the deletion, destruction, damage, loss or failure to store any of the Customer’s Information except for the negligence or willful misconduct of aG with respect to storing Customer’s Information;
(iii) have us delete any Customer Information we have about you; and
(iv) express any concern you have about our use of your Customer Information.
7. NO WARRANTIES
EXCEPT FOR LIMITED WARRANTY IN SCHEDULE 4, THIS IS A SERVICE AGREEMENT. aG DOES NOT MAKE AND CUSTOMER DOES NOT RECEIVE ANY WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND AG EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, USAGE OF TRADE AND COURSE OF DEALING TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. Ag DOES NOT WARRANT THE ACCURACY OF THE INFORMATION INCLUDED WITHIN THE aG WEBSITE OR THE MEMBER CONTENT, OR THE ANALYSES OF THAT INFORMATION, OR ANY RESULTING CONSEQUENCES THAT MAY OCCUR AS A RESULT OF CUSTOMER’S RELIANCE UPON SUCH INFORMATION, MEMBER CONTENT OR ANALYSES. THE INFORMATION CONTAINED IN THE aG WEBSITE AND WITHIN THE MEMBER CONTENT IS PROVIDED “AS IS.”
THE CUSTOMER UNDERSTANDS THAT aG CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT FILES MADE AVAILABLE FOR DOWNLOADING OR VIEWING FROM THE INTERNET WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER SOFTWARE CODE THAT MAY MANIFEST CONTAMINATING OR DESTRUCTIVE PROPERTIES. THE CUSTOMER IS RESPONSIBLE FOR IMPLEMENTING SUFFICIENT SECURITY PROCEDURES TO PROTECT ITS DEVICES FOR ACCESSING THE INTERNET, TO PRESERVE ACCURACY OF DATA INPUT AND OUTPUT, AND FOR MAINTAINING A MEANS EXTERNAL TO THE SITE FOR THE RECONSTRUCTION OF ANY LOST DATA. aG DOES NOT ASSUME ANY RESPONSIBILITY OR RISK WHATSOEVER FOR YOUR USE OF THE INTERNET.
8. TECHNICAL SUPPORT
aG technical support shall be provided to Customer in accordance with Schedule 5, attached hereto. Technical support may be enhanced depending on the Software Subscription level purchased by Customer.
This Agreement is from the Effective Date for three (3) years unless terminated as set forth herein.
10. INTELLECTUAL PROPERTY
(a) Customer acknowledges that aG and/or its licensors, own and will retain all right, title and interest in and to any and all worldwide intellectual property and proprietary rights embodied in the Golf Simulator, including its associated software, including, but not limited to, all trademarks, copyrights, patents and trade secrets, know-how, and any photographs, animations, images, video, audio, music, text and applets, electronic documentation, printed documentation and media documentation associated therewith.
(b) aG trademarks include, but are not limited to: aG®, aboutGOLF®, aG Balance Pro®, aG Flix®, 3Trak®, and aG Balance™.
(c) Microsoft logos are registered trademarks or trademarks of Microsoft Corporation.
(d) All respective courses within the software and their respective underlying distinctive images, and individual hole designs are trademarks, service marks and trade dress of that specific course and cannot be used other than for individual play of the game, except with prior written permission of golf course.
(e) The Golf Simulator, including its associated software, is protected by international treaty provisions and copyright laws -- All Rights Reserved.
(f) Customer further acknowledges that it will have no rights with respect to any of the foregoing, other than the rights expressly set forth in this Agreement.
(g) Customer agrees that aG owns all improvements to Golf Simulator including the associated software and including any improvements that Customer should make. Customer agrees to assign all right, title and interest to such improvements and to cooperate in the filing of any patent protection for such improvements.
11. RIGHT TO ENTER AGREEMENT
Customer warrants and represent that it has the right to enter into this Agreement, that it will not knowingly take any action contrary to this Agreement, and that the entering into of this Agreement will not knowingly violate any other agreement to which it is a party or conflict with or violate any law, rule or regulation by which it is bound.
12. MAINTENANCE AND REPAIR OF GOLF SIMULATOR
(a) Maintenance and repair costs related to the Golf Simulator, except maintenance and costs covered under the Limited Warranty attached hereto as Schedule 4 shall be the responsibility of Customer. At Customer’s request, aG shall provide maintenance and repairs by its designated personnel or subcontractors, at Customer’s costs.
(b) In order to provide adequate service and maintain the license keys for Golf Simulator software, Customer acknowledges that the Golf Simulator must be allowed to connect to the internet and that this connection should be maintained at all times that the Golf Simulator is installed.
(a) aG does not assume any liability to third persons with respect to any acts or omissions of Customer or its customers in the performance of this Agreement, or the operation or use of the Golf Simulator once accepted by Customer.
(b) Customer agrees to indemnify and hold aG, its directors, officers, members, employees, and agents from and against all demands, claims, losses, damages, judgments, expenses and costs (including attorney fees) arising out of or relating to any and all personal injury or property losses arising out of or related to the performance of this agreement and the operation and use of the Golf Simulator, once accepted by Customer; provided, however, that reasonable notice, authority and information to defend is given.
(c) aG agrees to indemnify and hold Customer harmless against any losses, costs, expenses (including, but not limited to, reasonable attorneys’ fees), claims, damages, liabilities, penalties, actions, proceedings or judgments (collectively, “Losses”) resulting from any claim, suit, action, or proceeding brought by any third party against Customer related to or arising out of any actual or alleged infringement or misappropriation of any United States copyright, trade secret, patent, trademark, or other proprietary right related to any hardware, software, or materials provided by aG with Golf Simulator.
(d) To receive the foregoing indemnities, the party seeking indemnification must notify the indemnifying party in writing of a claim or suit promptly and provide reasonable cooperation (at the indemnifying party’s expense) and full authority to defend or settle the claim or suit. Neither party will have any obligation to indemnify the other under any settlement made without its written consent.
14. LIMITATION OF LIABILITY
a) IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE OR LOSS OF PROFITS, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT OR IN TORT, INCLUDING NEGLIGENCE, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
b) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM CUMULATIVE AND AGGREGATE LIABILITY OF aG FOR ALL CLAIMS ARISING UNDER OR RELATED IN ANY WAY TO THIS AGREEMENT FROM ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT OR TORT OR OTHER STATUTORY, LEGAL OR EQUITABLE GROUNDS, SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER OVER A TWELVE (12) MONTH PERIOD.
15. DAMAGE TO GOLF SIMULATOR, DESTROYED OR STOLEN GOLF SIMULATOR
After acceptance, Customer accepts the risk and responsibility for any loss, theft, destruction or damage of or to any item of the Golf Simulator.
Customer shall pay all taxes associated with Customer's purchase of the Golf Simulator, including, without limitation, all sales taxes, transfer taxes, personal property taxes, use taxes, and other state, local, and federal taxes. All tax-exempt customers must provide a tax-exemption certificate at the time the order is accepted by the Customer. Certificates will not be honored after order is signed and accepted. Customers shall not be liable for any income taxes or other taxes associated with the sale of the Golf Simulator for which aG would normally be obligated.
(a) Customer shall be in default of this Agreement if Customer:
(i) fails to make any Golf Simulator payment due under this Agreement per accepted terms
(ii) fails to make any other payment set forth in this Agreement within ten (10) business days after the due date.
(b) In the event of such default by Customer:
(i) At aG’s option and upon notice to Customer, Customer shall surrender all aG property, including the Golf Simulator and all aG software, documents, written or electronic to aG. In such event, aG may take possession of the Golf Simulator and all aG software and documents which shall be provided by Customer to aG upon demand, and may hold, sell or otherwise dispose of the Golf Simulator without affecting Customer's obligations as provided in this Agreement. aG shall arrange for shipment of all aG property at Customer’s expense.
(c) aG may exercise any and all other rights as provided by law or in equity.
(d) aG shall be in default of this Agreement if aG breaches this Agreement and fails to cure such breach within ten (10) business days of receiving notice from Customer. In the event of such default by aG and failure to cure, then Customer may terminate this Agreement and receive a prorated refund through the date of termination for any fees that were prepaid, as well as exercise any and all other rights as provided by law or in equity.
(e) Software Subscriptions are required for new Customers. Payment is required for the initial term of the Software Subscription. If the Customer does not pay the initial term of the Software Subscription, aG reserves the right to withhold installation until payment is made.
This Agreement may not be modified or amended except in writing signed by both Customer and aG.
Customer may not assign this Agreement without aG’s expressed written consent unless such assignment is in connection with a sale of all or substantially all of Customer’s assets or a change of control of Customer, in which case aG’s consent shall not be required. aG may freely assign its rights and obligations in this Agreement and subcontract any portion of its performance.
A failure or delay by either party to exercise any right under this Agreement shall not operate as a waiver of that right. Any single or partial exercise of a party’s rights under this Agreement shall not preclude a party’s further exercise of its rights. The rights and remedies in this Agreement are cumulative and not exclusive of others provided by law or equity.
21. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the State of Washington, King County, without giving effect to conflict of laws principles.
22. ENTIRE AGREEMENT
This Agreement contains the entire agreement of the parties with respect to the Golf Simulator and software provided herein, and it supersedes any other Agreement or understanding, whether written or oral, with respect to the Golf Simulator and software.
All notices required or permitted to be given under this Agreement will be in writing and will be deemed to have been duly given: (a) if mailed by certified mail, return receipt requested, on the date the return receipt card is signed; (b) if sent by facsimile, on the date received, so long as the sending party retains a receipt or proof of transmission thereof; or (c) if delivered by overnight courier, on the date after sending so long as the sending party retains a receipt thereof. Any such notices will be sent to the parties at their respective addresses first stated above, or to such other address as either party hereto, by written notice to the other, may designate from time to time.
24. SECTION HEADINGS
Section headings are for convenience purposes only and will not in any way affect the meaning or interpretation of any provision of this Agreement.
This Agreement may be executed in counterparts and by facsimile signature or other form of electronic transmission, each of which shall
constitute an original, and all of which, taken together, shall constitute one and the same instrument.
SCHEDULE 1: CUSTOMER SITE CONSTRUCTION REQUIREMENTS PRE-DELIVERY AND INSTALLATION OF GOLF SIMULATOR
THE CUSTOMER OR CUSTOMER’S CONTRACTOR SHALL:
SCHEDULE 2: CUSTOMER PRE-INSTALLATION SITE PREPARATION REQUIREMENTS
**Please be aware that if the above conditions are not met or are incorrect and the installer is delayed while you prepare the room to specification, you will be charged for the installer’s time, hotel, rental car, airline change fees, and per diem for the time lost.
If you have any questions regarding the aforementioned, do not hesitate to contact your sales agent. We will do our very best to provide you with whatever information you may need to make your installation run smoothly.
SCHEDULE 3: AG CUSTOMER ACCEPTANCE FORM
The Customer will review the simulator room and system functionality with an approved aG installer. The checklist has been completed in full during the inspection.
Ceiling Installation/Baffles/Top skin
Stance mats / hitting strip
Tee Kits Supplied
aG Golf Balls Provided
aG Calibration Target & 3-Ball Jig are Present
Keyboard / Mouse
Touch Screen System Functionality Projection System Functionality
Projector Remote is Present
aG Flix® Camera System Functionality (if applicable)
aG Flix® Lighting and Remote Functionality (if applicable)
aG Balance™ System Functionality (if applicable)
SOFTWARE AND PERFORMANCE
aG Golf Game Functionality
aG Automation System Functionality (if applicable)
aG Media Integration System Functionality (if applicable)
Trajectory Confidence (90% or higher)
Spin Confidence (85% or higher)
Club Data (90% or higher)
SCHEDULE 4: LIMITED WARRANTY
Proper Use of Golf Simulator: Customer's failure to use the Golf Simulator properly may affect the safety and efficacy of the Golf Simulator and will void the warranty. Customer must use the Golf Simulator: (a) in compliance with all applicable federal, state, and local laws, ordinances, executive orders, rules and regulations, including without limitation state licensing requirements; (b) consistent with statements, technical information, instructions, warnings, and recommendations of aG; and (c) solely in those applications for which the Golf Simulator was designed and intended. Customer must ensure that the Golf Simulator is properly stored, maintained, and protected. Customer may not modify the Golf Simulator in any manner including, without limitation, removing or modifying the hardware or software embedded in or supplied with the Golf Simulator. Customer may not use other software with the Golf Simulator.
Exact OEM warranties on third party electronics (PC, Projector, and Touchscreen) will apply as outlined in the Manufacturer’s warranty. This Warranty shall be void if Golf Simulator components are sourced independently, tampered with in any way or not covered and protected by a means previously approved by aG, or damaged in transport after installation.
3Trak Launch Engine: Launch Engine warranty shall cover all initial defects and defects arising out of normal use for three years after purchase.
Screens: The Screen warranty shall cover all initial defects and defects arising out of normal use, with replacement for defects within 60 days from purchase.
Turf: Six months replacement. The Turf warranty shall cover all initial defects and defects arising out of normal use, with replacement for defects within six months from purchase.
Simulator Enclosures (frame and skin): The Golf Simulator enclosure warranty shall cover all initial defects and defects arising out of normal use, with replacement for defects within six months from installation.
Software: aG shall use commercially reasonable efforts to timely repair material software bugs reported in writing by Customer within the first year after delivery of the Golf Simulator.
Returns of Warranty Goods: In the event of a warranty claim, the Customer shall be responsible for the return of the Golf Simulator at Customer’s cost, including suitable transit insurance, unless aG is able to perform the repair on Customer’s site. aG shall be responsible for arranging for timely repair or replacement of the Golf Simulator, and delivery, or as required, installation, at aG's cost. aG shall use reasonable efforts to ensure that the most cost effective and timely solutions are made for all warranty claims.
aG shall use commercially reasonable efforts to timely fulfil all warranty requirements.
SCHEDULE 5: SUPPORT FOR GOLF SIMULATOR & NON-HOSTED SOFTWARE AND HOSTED SOFTWARE
1. Customer Success. aG is committed to providing a dedicated support team to handle support to the Customer. This team is available via phone, email, and online resources to assist the Customer in maintaining the aG software that is incorporated into the Golf Simulator at a high standard level of quality. During the subscription period, aG will use commercially reasonable efforts to identify, reproduce, and verify problems with the Golf Simulator Software, and to provide Customer with workarounds, replacement components and other available solutions.
a) General Support. aG will provide support via phone, email, and online resources to assist in using the Member Content. aG will use reasonable efforts to identify, reproduce, and verify problems with the Member Content, and to provide Customer with workarounds or other available solutions. Customer agrees to make reasonable efforts to resolve technical support problems before contacting aG.
b) Email: Email support is available via support@aboutGOLF.com Monday through Friday from 8a to 8p Eastern Standard Time.
c) Priority Phone Support: For P0 and P1 error severity issues, support is available via phone 24 hours per day, 365 days per year by calling 419-460-2791.
2. Scheduled Maintenance. aG shall conduct software maintenance one day per week during non-business hours that are Eastern Standard Time. aG shall notify Customer of this schedule maintenance reasonably in advance.
3. Uptime. The minimum Uptime for the Services shall be 99.9% on a 24x7x365 basis except as specified in the following definition. “Uptime” means the percentage of time in any month during which the Services are available to the customer, excluding (i) regular or scheduled maintenance time, (ii) unavailability caused by circumstances beyond aG’s reasonable control, including without limitation acts of God, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving aG’s employees), (iii) telecommunications, internet service providers, or hosting facility failures, interruptions, or delays involving hardware, software, or power systems not within aG’s reasonable control, (iv) network intrusion or denial of service attacks, and (v) any interruption or unavailability not promptly reported to aG. An interruption of the Services of less than 5 minutes is considered intermittent and will not count against Uptime.
3. Golf Simulator Non-Hosted Software: Software provided with the aG Golf Simulator includes:
a) aG Simulator
c) Arcade Games
d) Bar Games
e) Club Fitting
f) Stat Golf
g) Challenges Games
h) Classic Events
i) Custom Stroke
j) aG Soccer
3. Error Response and Resolution. Upon notification by the Customer of an issue with the Golf Simulator Software, aG will use commercially reasonable efforts to resolve such issue based on the severity levels provided within the response and resolution times.
SEVERITY LEVELS AND RESPONSE/RESOLUTION TIMES