Explore A Career At aboutGOLF

Position Type: Full Time
Location: Maumee, OH (In-Office)
Skills: Customer Experience

About Golf: 

aboutGOLF develops premium golf simulator technology used by commercial venues and golf enthusiasts around the world. Our platform combines hardware, software, and ball-tracking technology to create realistic and engaging indoor golf
experiences.

The OPPORTUNITY: 

Technical Support at aboutGOLF is in the middle of a meaningful transformation. New processes, tooling, and a sharper focus on the customer experience are actively being built — and this role sits at the center of that work. You will not be
inheriting a static queue; you will be helping define how world-class technical support operates at a growing golf technology company.

You will support commercial and residential clients remotely, troubleshooting and resolving technical issues across software, hardware, and network systems. You will report to the Director of Customer Experience and be a critical part of
ensuring aboutGOLF is always available for its customer
‍
*Work hours may vary throughout the year to support seasonal demand during the indoor golf season, including weekend coverage.

‍WHAT YOU WILL DO: 
‍
‍Case Management & Queue Ownership:
•  Work a structured Salesforce case queue using defined stages, SLAs, and agent     dashboards
•  Respond to new cases within 60 minutes and customer replies within 2 hours during business hours
•  Own cases end-to-end — from first contact through resolution — across phone, email, and remote session
•  Maintain a clear, consistent case log on every case so anyone reviewing can understand current status and next steps at a glance
•  Close cases with a documented resolution and close reason every time
‍
‍Technical Troubleshooting:   
•  Troubleshoot and resolve common issues across simulator hardware, software, networking, and display systems. Escalate     complex issues as needed
•  Perform remote sessions via TeamViewer to troubleshoot and resolve issues directly on customer systems
•  Demonstrate curiosity and problem-solving skills to understand underlying causes of recurring issues
•  Recognize when a case requires escalation to development, a vendor, or customer success, and manage those handoffs cleanly

‍Communication & Customer Experience: 
•  Communicate clearly, professionally, and proactively — customers should always know where their case stands
•  Follow defined inactivity and closure procedures, including sending closing notices and a structured follow-up  cadence
•  Coordinate with Customer Success on warranty and order- related handoffs.

‍Process & Continuous Improvement: 
•  Consult the knowledge base before escalating — and contribute to it after resolving complex or     recurring     issues
•  Flag patterns in the queue: recurring issues, missing documentation, or process gaps that can be addressed upstream
•  Adapt quickly as processes, tooling, and priorities evolve — this role will grow as the function grows

‍WHAT WE ARE LOOKING FOR:

‍Required:
•  1–3+ years of experience in technical support, help desk, or a similar customer- facing technical role
•  Strong remote troubleshooting and diagnostic skills across software, hardware, and network issues
•  Comfortable handling customer communication over phone and email with professionalism and clarity
•  Experience with CRM or ticketing systems; Salesforce  experience preferred
•  Ability to manage multiple open cases and shifting priorities withoutdropping the ball
•  Excellent documentation habits — clear, concise, and consistent
•  Resourceful and proactive; able to push issues forward without waiting to be told
•  Bachelor's degree in Computer Science, IT, or a related field preferred. Equivalent technical support experience will be considered

‍Nice to Have:
•  Experience with golf simulator systems, AV hardware, or gaming software
•  Familiarity with Salesforce case management and dashboards
•  Interest in golf or prior experience with the game — helpful for product intuition
•  Comfort operating in an evolving environment where not everything is  documented yet

‍WHAT WE OFFER:

•  Salary range: $45,000 - $48,000 annually, commensurate with experience
•  Medical, Dental, and Vision coverage
•  401(k) with employer match
•  Generous paid time off policy
•  In-office role at our Maumee, OH office, with hybrid flexibility as circumstances allow
•  A role with real ownership and room to grow — you will help shape how this  function evolves
•  High-trust environment with meaningful ownership and  direct impact on the customer experience.

To apply, send your resume and cover letter outlining your sales experience and interest to hr@aboutgolf.com.

‍aboutGOLF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position Type: Part-Time (Evenings + Weekends)
Location: Maumee, OH Area (Remote after Onboarding)
Skills: Customer Experience

ABOUT GOLF  
aboutGOLF develops premium golf simulator technology used by commercial venues and golf enthusiasts around the world. Our platform combines hardware, software, and ball-tracking technology to create realistic and engaging indoor golf experiences.

‍THE OPPORUNTIY:
This part-time role is a great entry point into technical support at aboutGOLF. You’ll be helping customers during our busiest coverage windows — weekday evenings and throughout the weekend — when golfers are most active on our simulators. If you enjoy solving problems and helping people, this role is a strong fit.

You will support commercial and residential clients remotely, helping troubleshoot and resolve technical issues with guidance from the full-time support team. You will report to the Director of Customer Experience and play an important role in keeping our customers supported when they need it most

Important Note:
This role is fully remote after onboarding. Candidates must be based in Maumee, OH for initial in-person training. Work hours are weekday evenings and weekends, totaling 15–25 hours weekly, with more hours available during the winter season.
 
‍WHAT YOU WILL DO:
‍
Case Management & Queue Ownership
• Work a Salesforce case queue, following defined stages and SLAs with support from    the full- time team
• Respond to new cases and customer replies in a timely manner during your    scheduled hours
• Handle customer cases across phone and email, escalating to full-time staff when    needed
• Keep case notes clear and up to date so the team can follow along on any open    issue
• Document resolutions and close reasons when wrapping up cases

Technical Troubleshooting
• Troubleshoot common issues across simulator hardware, software, networking, and    display systems, escalating
• Perform remote sessions via Team Viewer to troubleshoot and resolve issues directly    on customer systems
• Apply curiosity and a willingness to learn when working hrough unfamiliar  issues
• Know when to escalate and communicate clearly when passing a case    to development, a  vendor, or the full-time team

Communication & Customer Experience
• Communicate clearly, professionally, and proactively — customers should always    know where their case stands
• Follow defined inactivity and closure procedures, including sending closing notices    and a structured follow-up cadence
• Coordinate with Customer Success on warranty and order- related handoffs

Process & Continuous Improvemen
• Consult the knowledge base before escalating — and  contribute to it after resolving    complex or recurring issues
• Flag patterns in the queue: recurring issues, missing documentation, or process gaps    that can be    addressed  upstream
• Stay flexible as processes and tools evolve — this is a role  with room to grow over    time

‍WHAT WE ARE LOOKING FOR:‍

‍Required:
• Some experience in technical support, help desk, or a  customer- facing technical role    is preferred, but not required — we’re happy to train the right person
• Basic comfort with troubleshooting software, hardware, or network issues — either    from work experience or personal interest in technology
• Comfortable communicating with customers by phone and email in a friendly,    professional way
• Familiarity with CRM or ticketing systems is a plus; no prior Salesforce experience    required
• Able to stay organized and keep track of a few open cases at a time
• Good written communication skills — clear and concise when logging notes or    following up with customers
• Willing to dig into a problem and ask for help when needed
• No degree required — relevant experience, coursework, or genuine  interest in    technology is what mattersWilling to dig into a problem and ask for help when    needed

‍Nice to Have:
• Experience with golf simulator systems, AV hardware, or gaming software
• Familiarity with Salesforce case management and dashboards
• Interest in golf or prior experience with the game — helpful for product intuition
• Comfort operating in an evolving environment where not everything is documented    yet

‍What We Offer
• Hourly rate: $22–$24/hr, commensurate with experience
• 15–25 hours per week with consistent weekday evening and Saturday/Sunday shifts
• Potential for additional hours during the winter indoor golf season
• Opportunity to grow into a full-time role as the team expands
• Fully remote once onboarding is complete — must be based in the Maumee, OH area    for in-person training
• A supportive team environment with real training and mentorship from day one
• Direct impact on the customer experience during our highest-traffic coverage    windows
‍

‍To apply, send your resume and cover letter outlining your sales experience and interest to hr@aboutgolf.com.

‍aboutGOLF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.