Position Type: Full Time
Location: Remote
Travel Time: Up to 75%, potential for overnight and weekend when required.
aboutGOLF (aG) is redefining the sport of golf with innovative solutions, and we are looking for a dynamic Field Technician to join our team. The aG Field Technician is responsible for providing quality on-site installation and technical support for aG Indoor Golf Simulators and being able to present yourself professionally in a high-end environment. The technician will work closely with the installation, tech support and customer success teams. Technicians will travel from site to site performing installations, maintenance, training and customer/tech support of new simulators, existing simulators, and end users. You will be responsible for keeping work environments clean and complying with all relevant safety rules, regulations, policies, and procedures. Off-site time will be spent with the tech support and customer success teams to support internal efforts to improve the customer experience. MUST know your way around tools and basic construction environments.
ROLE + RESPONSIBILITIES:
Installation Responsibilities: Quality installation of aboutGOLF Golf Simulators, complying with safety rules and regulations. Work closely with lead Installers on new simulators, service work, and proprietary software training. Establish best practices and innovative concepts related to product installations. Ability to travel domestically and internationally.
Tech Support Responsibilities: Diagnose and resolve hardware, software, and connectivity issues for aboutGOLF Golf Simulators. Offer remote and on-site technical guidance for setup, installation, and maintenance. Collaborate with development and product teams to address software glitches or malfunctions. Document technical inquiries and resolutions in the customer support database. Create and maintain tech support resources like guides, tutorials, and FAQs.
Customer Success Responsibilities: Becoming a subject matter expert in aG products and services; providing content, training, insight, and value. Build on existing customer relationships on site with customers supporting customer objectives and experience. Provide customer feedback on on-site observations and customer experiences to the customer success team. Maintaining customer information, updates, and progress through salesforce. Utilizing tools like Salesforce and other technologies to improve the customer experience and internal processes.
QUALIFICATIONS:
General Requirements: 18 years of age or older; holds a valid Driver License. Strong organization, planning, strategic thinking, and problem-solving skills. Excellent interpersonal and communication skills. Proficient in reading instructions, measuring, and working with hand tools.
Preferred Requirements: Ability to operate a forklift proficiently. Based near the East Coast, West Coast, or Mid-West.
Nice to have: Bachelor's degree or equivalent experience in Business, Marketing, or related field preferred. Minimum 3 years of experience in customer success or account management, preferably in a tech or golf-related industry. Knowledge/experience of the golf industry or familiarity/experience with SaaS (Software as a Service) organizations.
